v3.19.3.a.u2
Consolidated Statements Of Operations - USD ($)
shares in Millions, $ in Millions
12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Total net sales $ 280,522 $ 232,887 $ 177,866
Operating expenses:      
Cost of sales 165,536 139,156 111,934
Fulfillment 40,232 34,027 25,249
Technology and content 35,931 28,837 22,620
Marketing 18,878 13,814 10,069
General and administrative 5,203 4,336 3,674
Other operating expense (income), net 201 296 214
Total operating expenses 265,981 220,466 173,760
Operating income 14,541 12,421 4,106
Interest income 832 440 202
Interest expense (1,600) (1,417) (848)
Other income (expense), net 203 (183) 346
Total non-operating income (expense) (565) (1,160) (300)
Income before income taxes 13,976 11,261 3,806
Provision for income taxes (2,374) (1,197) (769)
Equity-method investment activity, net of tax (14) 9 (4)
Net income $ 11,588 $ 10,073 $ 3,033
Basic earnings per share $ 23.46 $ 20.68 $ 6.32
Diluted earnings per share $ 23.01 $ 20.14 $ 6.15
Weighted-average shares used in computation of earnings per share:      
Basic (in shares) 494 487 480
Diluted (in shares) 504 500 493
Net product sales      
Total net sales $ 160,408 $ 141,915 $ 118,573
Net service sales      
Total net sales $ 120,114 $ 90,972 $ 59,293