Information about Geographic Areas and Products - Subscription Revenues (Details) - USD ($) $ in Millions	12 Months Ended
Dec. 31, 2024	Dec. 31, 2023	Dec. 31, 2022
Segment Reporting Information [Line Items]
Subscription revenues	$ 10,984	$ 8,971	$ 7,245
Digital workflow products
Segment Reporting Information [Line Items]
Subscription revenues	9,422	7,679	6,077
ITOM products
Segment Reporting Information [Line Items]
Subscription revenues	1,224	1,001	814
Total subscription revenues
Segment Reporting Information [Line Items]
Subscription revenues	$ 10,646	$ 8,680	$ 6,891

Amount, excluding tax collected from customer, of revenue from satisfaction of performance obligation by transferring promised good or service to customer. Tax collected from customer is tax assessed by governmental authority that is both imposed on and concurrent with specific revenue-producing transaction, including, but not limited to, sales, use, value added and excise.

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+ Details