Information about Geographic Areas and Products - Subscription Revenues (Details) - USD ($) $ in Thousands |
12 Months Ended | ||
|---|---|---|---|
Dec. 31, 2019 |
Dec. 31, 2018 |
Dec. 31, 2017 |
|
| Segment Reporting Information [Line Items] | |||
| Subscription revenues | $ 3,460,437 | $ 2,608,816 | $ 1,918,494 |
| Digital workflow products | |||
| Segment Reporting Information [Line Items] | |||
| Subscription revenues | 2,810,887 | 2,111,702 | 1,534,591 |
| ITOM products | |||
| Segment Reporting Information [Line Items] | |||
| Subscription revenues | 444,192 | 309,611 | 204,909 |
| Total subscription revenues | |||
| Segment Reporting Information [Line Items] | |||
| Subscription revenues | $ 3,255,079 | 2,421,313 | 1,739,500 |
| Restatement Adjustment | ITOM products | |||
| Segment Reporting Information [Line Items] | |||
| Subscription revenues | $ (60,900) | $ (44,400) | |