v3.26.1
LOANS - Performance of Modified Consumer Loans (Details) - Consumer loans - USD ($)
$ in Millions
 3 Months Ended 12 Months Ended
Mar. 31, 2026
Dec. 31, 2025
In North America offices    
Financing Receivable, Modified [Line Items]    
Total modified loans balance $ 1,975 $ 1,937
Gross credit losses 269 279
In North America offices | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1,462 1,345
In North America offices | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 237 242
In North America offices | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 276 350
In offices outside North America    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 84 102
Gross credit losses 2 3
In offices outside North America | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 77 87
In offices outside North America | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 5 11
In offices outside North America | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 2 4
Residential mortgages | In North America offices    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 387 380
Gross credit losses 1 0
Residential mortgages | In North America offices | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 210 128
Residential mortgages | In North America offices | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 27 28
Residential mortgages | In North America offices | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 150 224
Residential mortgages | In offices outside North America    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 30 35
Gross credit losses 1 1
Residential mortgages | In offices outside North America | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 28 32
Residential mortgages | In offices outside North America | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1 2
Residential mortgages | In offices outside North America | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1 1
Home equity loans | In North America offices    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 3 3
Gross credit losses 0 0
Home equity loans | In North America offices | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1 1
Home equity loans | In North America offices | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 0 0
Home equity loans | In North America offices | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 2 2
Total credit cards | In North America offices    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1,558 1,525
Gross credit losses 266 277
Total credit cards | In North America offices | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1,227 1,190
Total credit cards | In North America offices | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 208 212
Total credit cards | In North America offices | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 123 123
Total credit cards | In offices outside North America    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 31 27
Gross credit losses 1 1
Total credit cards | In offices outside North America | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 27 23
Total credit cards | In offices outside North America | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 3 3
Total credit cards | In offices outside North America | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1 1
Personal, small business and other | In North America offices    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 27 29
Gross credit losses 2 2
Personal, small business and other | In North America offices | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 24 26
Personal, small business and other | In North America offices | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 2 2
Personal, small business and other | In North America offices | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1 1
Personal, small business and other | In offices outside North America    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 23 40
Gross credit losses 0 1
Personal, small business and other | In offices outside North America | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 22 32
Personal, small business and other | In offices outside North America | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1 6
Personal, small business and other | In offices outside North America | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance $ 0 $ 2