v3.26.1
LOANS - Consumer Loans Credit Scores (Details) - USD ($)
$ in Millions
Mar. 31, 2026
Dec. 31, 2025
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income $ 761,616 $ 752,230
Unallocated portfolio layer cumulative basis adjustments   17
Consumer loans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 402,391 408,533
Unallocated portfolio layer cumulative basis adjustments 206 343
Consumer loans | In North America offices    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 322,572 329,128
Consumer loans | In North America offices | 90+ days past due    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 2,994 3,096
Consumer loans | In North America offices | 90+ days past due | Banking    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 26,600 26,000
Consumer loans | In offices outside North America    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 79,613 79,062
Consumer loans | In offices outside North America | 90+ days past due    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 449 444
Consumer loans | In offices outside North America | 90+ days past due | Banking    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 23,300 22,300
Consumer loans | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 321,249 327,748
Consumer loans | Residential mortgages | In North America offices    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 119,234 119,389
Consumer loans | Residential mortgages | In North America offices | 90+ days past due    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 390 484
Consumer loans | Residential mortgages | In offices outside North America    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 23,867 24,041
Consumer loans | Residential mortgages | In offices outside North America | 90+ days past due    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 77 78
Consumer loans | Residential mortgages | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 119,234 119,389
Consumer loans | Home equity loans | In North America offices    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 2,777 2,872
Consumer loans | Home equity loans | In North America offices | 90+ days past due    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 33 36
Consumer loans | Home equity loans | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 2,777 2,872
Consumer loans | Credit cards | In North America offices    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 166,996 173,656
Consumer loans | Credit cards | In North America offices | 90+ days past due    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 2,541 2,545
Consumer loans | Credit cards | In offices outside North America    
Financing Receivable, Credit Quality Indicator [Line Items]    
Revolving loans converted to term loans 38 52
Total loans, net of unearned income 14,319 14,701
Consumer loans | Credit cards | In offices outside North America | 90+ days past due    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 324 317
Consumer loans | Credit cards | Canada    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 497 548
Consumer loans | Credit cards | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 166,499 173,108
Consumer loans | Personal, small business and other    
Financing Receivable, Credit Quality Indicator [Line Items]    
Revolving loans converted to term loans 13 14
Consumer loans | Personal, small business and other | In North America offices    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 33,565 33,211
Consumer loans | Personal, small business and other | In North America offices | 90+ days past due    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 30 31
Consumer loans | Personal, small business and other | In North America offices | 90+ days past due | Wealth    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 25,800 25,200
Consumer loans | Personal, small business and other | In offices outside North America    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income $ 41,427 $ 40,320
Consumer loans | Personal, small business and other | In offices outside North America | Internal Investment Grade    
Financing Receivable, Credit Quality Indicator [Line Items]    
Percentage of loans rated investment grade 79.00% 80.00%
Consumer loans | Personal, small business and other | In offices outside North America | 90+ days past due    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income $ 48 $ 49
Consumer loans | Personal, small business and other | Canada    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 826 832
Consumer loans | Personal, small business and other | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 32,739 32,379
Consumer loans | Classifiably Managed and Delinquency Managed | In offices outside North America    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 81,100 80,800
Consumer loans | Less than 660 | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 28,443 28,652
Consumer loans | Less than 660 | Residential mortgages | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Current fiscal year 32 112
One year prior to current fiscal year 172 143
Two years prior to current fiscal year 145 227
Three years prior to current fiscal year 220 368
Four years prior to current fiscal year 372 327
Prior 1,922 1,617
Total loans, net of unearned income 2,863 2,794
Consumer loans | Less than 660 | Home equity line of credit (pre-reset) | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 230 232
Consumer loans | Less than 660 | Home equity line of credit (post-reset) | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 61 64
Consumer loans | Less than 660 | Home equity term loans | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Current fiscal year 0 0
One year prior to current fiscal year 0 0
Two years prior to current fiscal year 0 0
Three years prior to current fiscal year 0 0
Four years prior to current fiscal year 0 0
Prior 39 39
Total loans, net of unearned income 39 39
Consumer loans | Less than 660 | Home equity loans | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 330 335
Consumer loans | Less than 660 | Credit cards | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 23,132 23,473
Consumer loans | Less than 660 | Credit cards | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Revolving loans converted to term loans 1,831 1,742
Total loans, net of unearned income 24,963 25,215
Consumer loans | Less than 660 | Personal, small business and other | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Current fiscal year 1 43
One year prior to current fiscal year 59 82
Two years prior to current fiscal year 71 59
Three years prior to current fiscal year 48 44
Four years prior to current fiscal year 34 7
Prior 74 73
Total loans, net of unearned income 287 308
Consumer loans | 660 to 739 | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 77,912 80,026
Consumer loans | 660 to 739 | Residential mortgages | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Current fiscal year 364 2,309
One year prior to current fiscal year 2,189 1,600
Two years prior to current fiscal year 1,420 2,045
Three years prior to current fiscal year 1,878 2,877
Four years prior to current fiscal year 2,800 2,483
Prior 8,408 6,201
Total loans, net of unearned income 17,059 17,515
Consumer loans | 660 to 739 | Home equity line of credit (pre-reset) | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 665 682
Consumer loans | 660 to 739 | Home equity line of credit (post-reset) | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 67 71
Consumer loans | 660 to 739 | Home equity term loans | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Current fiscal year 0 0
One year prior to current fiscal year 0 0
Two years prior to current fiscal year 0 0
Three years prior to current fiscal year 0 0
Four years prior to current fiscal year 0 0
Prior 67 70
Total loans, net of unearned income 67 70
Consumer loans | 660 to 739 | Home equity loans | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 799 823
Consumer loans | 660 to 739 | Credit cards | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 57,896 59,531
Consumer loans | 660 to 739 | Credit cards | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Revolving loans converted to term loans 875 843
Total loans, net of unearned income 58,771 60,374
Consumer loans | 660 to 739 | Personal, small business and other | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Current fiscal year 93 475
One year prior to current fiscal year 475 382
Two years prior to current fiscal year 329 185
Three years prior to current fiscal year 153 99
Four years prior to current fiscal year 75 15
Prior 158 158
Total loans, net of unearned income 1,283 1,314
Consumer loans | Greater than or equal to 740 | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 177,067 181,744
Consumer loans | Greater than or equal to 740 | Residential mortgages | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Current fiscal year 2,638 13,564
One year prior to current fiscal year 13,222 7,973
Two years prior to current fiscal year 7,320 11,184
Three years prior to current fiscal year 10,725 15,199
Four years prior to current fiscal year 15,001 13,891
Prior 43,282 30,153
Total loans, net of unearned income 92,188 91,964
Consumer loans | Greater than or equal to 740 | Home equity line of credit (pre-reset) | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 1,444 1,506
Consumer loans | Greater than or equal to 740 | Home equity line of credit (post-reset) | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 72 69
Consumer loans | Greater than or equal to 740 | Home equity term loans | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Current fiscal year 0 0
One year prior to current fiscal year 0 0
Two years prior to current fiscal year 0 0
Three years prior to current fiscal year 0 0
Four years prior to current fiscal year 0 1
Prior 88 94
Total loans, net of unearned income 88 95
Consumer loans | Greater than or equal to 740 | Home equity loans | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 1,604 1,670
Consumer loans | Greater than or equal to 740 | Credit cards | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 80,587 85,390
Consumer loans | Greater than or equal to 740 | Credit cards | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Revolving loans converted to term loans 166 160
Total loans, net of unearned income 80,753 85,550
Consumer loans | Greater than or equal to 740 | Personal, small business and other | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Current fiscal year 497 1,475
One year prior to current fiscal year 1,154 616
Two years prior to current fiscal year 493 234
Three years prior to current fiscal year 184 98
Four years prior to current fiscal year 72 14
Prior 122 123
Total loans, net of unearned income 2,522 2,560
Consumer loans | Classifiably managed | In offices outside North America    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 23,264 22,297
Consumer loans | Classifiably managed | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 25,810 25,168
Consumer loans | Classifiably managed | Residential mortgages | In offices outside North America    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 0 0
Consumer loans | Classifiably managed | Residential mortgages | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 0 0
Consumer loans | Classifiably managed | Home equity loans | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 0 0
Consumer loans | Classifiably managed | Credit cards | In offices outside North America    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 0 0
Consumer loans | Classifiably managed | Credit cards | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 0 0
Consumer loans | Classifiably managed | Personal, small business and other | In offices outside North America    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 23,264 22,297
Consumer loans | Classifiably managed | Personal, small business and other | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 25,810 25,168
Consumer loans | FICO not available | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 12,017 12,158
Consumer loans | FICO not available | Residential mortgages | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 7,124 7,116
Consumer loans | FICO not available | Home equity loans | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 44 44
Consumer loans | FICO not available | Credit cards | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income 2,012 1,969
Consumer loans | FICO not available | Personal, small business and other | U.S. plans    
Financing Receivable, Credit Quality Indicator [Line Items]    
Total loans, net of unearned income $ 2,837 $ 3,029