v3.25.4
Loans and Related Allowance for Credit Losses (Tables)
 12 Months Ended
Dec. 31, 2025
Accounts, Notes, Loans and Financing Receivable, Gross, Allowance, and Net [Abstract]  
Loans Outstanding
Table 3.1 presents total loans outstanding by portfolio segment and class of financing receivable. Loans are reported at their outstanding principal balances net of any unearned income, cumulative charge-offs, unamortized deferred fees and costs on originated loans, and unamortized premiums or discounts on purchased loans. These amounts were less than 1% of our total loans outstanding at both December 31, 2025 and 2024.

Outstanding balances exclude accrued interest receivable on loans, except for certain revolving loans, such as credit card loans.
See Note 5 (Intangible Assets and Other Assets) for additional information on accrued interest receivable. Amounts considered to be uncollectible are reversed through interest income. During 2025, we reversed accrued interest receivable of $47 million for our commercial portfolio segment and $376 million for our consumer portfolio segment, compared with $41 million and $401 million, respectively, for 2024.
Table 3.1: Loans Outstanding
(in millions)
Dec 31,
2025		Dec 31,
2024
Commercial and industrial$452,068 381,241 
Commercial real estate132,284 136,505 
Lease financing (1)
15,543 16,413 
Total commercial599,895 534,159 
Residential mortgage242,190 250,269 
Credit card59,540 56,542 
Auto50,487 42,367 
Other consumer (2)
34,055 29,408 
Total consumer386,272 378,586 
Total loans$986,167 912,745 
(1)In May 2025, the Company announced it entered into an agreement to sell the assets of its rail car leasing business and transferred lease financing balances to loans held for sale. This sale closed on January 1, 2026, which included $1.0 billion of finance leases.
(2)Includes $26.2 billion and $21.4 billion at December 31, 2025 and 2024, respectively, of securities-based loans originated by the Wealth and Investment Management (WIM) operating segment.
Our non-U.S. loans are reported by respective class of financing receivable in the table above. Substantially all of our non-U.S. loan portfolio is commercial loans. Table 3.2 presents total non-U.S. commercial loans outstanding by class of financing receivable.

Table 3.2: Non-U.S. Commercial Loans Outstanding
(in millions)Dec 31,
2025		Dec 31,
2024
Commercial and industrial$80,475 62,038 
Commercial real estate5,674 5,123 
Lease financing498 598 
Total non-U.S. commercial loans$86,647 67,759 
Loan Purchases, Sales, and Transfers
Table 3.3 presents the proceeds paid or received for purchases and sales of loans and transfers from loans held for investment to LHFS. The table excludes loans for which we have elected the
fair value option and government insured/guaranteed loans because their loan activity normally does not impact the ACL.
Table 3.3: Loan Purchases, Sales, and Transfers
Year ended December 31,

20252024
(in millions)
Commercial
ConsumerTotalCommercialConsumerTotal
Purchases$1,648 7 1,655 839 4 843 
Sales and net transfers (to)/from LHFS(4,483)(155)(4,638)(2,662)(194)(2,856)
Unfunded Credit Commitments
The contractual amount of our unfunded credit commitments, including unissued letters of credit, is summarized in Table 3.4. The table is presented net of commitments syndicated to others, including the fronting arrangements described above, and excludes issued letters of credit and discretionary amounts where our approval or consent is required prior to any loan funding or commitment increase.
Table 3.4: Unfunded Credit Commitments
(in millions)Dec 31,
2025		Dec 31,
2024
Commercial and industrial
$445,910 401,947 
Commercial real estate15,369 12,505 
Total commercial461,279 414,452 
Residential mortgage (1)
17,496 23,872 
Credit card180,563 163,256 
Other consumer
7,397 7,985 
Total consumer205,456 195,113 
Total unfunded credit commitments$666,735 609,565 
(1)Includes lines of credit totaling $15.2 billion and $22.5 billion as of December 31, 2025 and 2024, respectively.
Allowance for Credit Losses for Loans
Table 3.5 presents the ACL for loans, which consists of the allowance for loan losses and the allowance for unfunded credit commitments. Total net loan charge-offs decreased $778 million from December 31, 2024, due to lower losses in our commercial real estate portfolio driven by the office property type and lower
losses in our auto and other consumer portfolios. The ACL for loans decreased $299 million from December 31, 2024, reflecting improved credit performance for commercial real estate loans, partially offset by a higher allowance for commercial and industrial and auto loans due to portfolio growth.
Table 3.5: Allowance for Credit Losses for Loans
Year ended December 31,
($ in millions)20252024
Balance, beginning of period
$14,636 15,088 
Provision for credit losses3,690 4,330 
Loan charge-offs:
Commercial and industrial(704)(729)
Commercial real estate(497)(945)
Lease financing(50)(52)
Total commercial(1,251)(1,726)
Residential mortgage(69)(64)
Credit card(2,963)(2,842)
Auto(453)(652)
Other consumer(459)(560)
Total consumer(3,944)(4,118)
Total loan charge-offs(5,195)(5,844)
Loan recoveries:
Commercial and industrial129 132 
Commercial real estate76 42 
Lease financing13 17 
Total commercial218 191 
Residential mortgage122 133 
Credit card537 387 
Auto249 296 
Other consumer75 65 
Total consumer983 881 
Total loan recoveries1,201 1,072 
Net loan charge-offs(3,994)(4,772)
Other5 (10)
Balance, end of period$14,337 14,636 
Components:
Allowance for loan losses$13,797 14,183 
Allowance for unfunded credit commitments540 453 
Allowance for credit losses$14,337 14,636 
Net loan charge-offs as a percentage of average total loans0.43%0.52 
Allowance for loan losses as a percentage of total loans1.40 1.55 
Allowance for credit losses for loans as a percentage of total loans1.45 1.60 
Allowance for Credit Losses for Loans Activity by Portfolio Segment
Table 3.6 summarizes the activity in the ACL by our commercial and consumer portfolio segments. 
Table 3.6: Allowance for Credit Losses for Loans Activity by Portfolio Segment
Year ended December 31, 
20252024
(in millions)CommercialConsumer TotalCommercial Consumer Total
Balance, beginning of period
$7,946 6,690 14,636 8,412 6,676 15,088 
Provision for credit losses539 3,151 3,690 1,079 3,251 4,330 
Loan charge-offs
(1,251)(3,944)(5,195)(1,726)(4,118)(5,844)
Loan recoveries
218 983 1,201 191 881 1,072 
Net loan charge-offs(1,033)(2,961)(3,994)(1,535)(3,237)(4,772)
Other
5 — 5 (10)— (10)
Balance, end of period$7,457 6,880 14,337 7,946 6,690 14,636 
Commercial Loan Categories by Risk Categories and Vintage
Table 3.7 provides the outstanding balances of our commercial loan portfolio by risk category and credit quality information by origination year for term loans. Revolving loans may convert to term loans as a result of a contractual provision in the original loan agreement or if modified for a borrower experiencing financial difficulty. At December 31, 2025, we had $568.9 billion and $31.0 billion of pass and criticized commercial loans, respectively. Gross charge-offs by loan class are included in the following table for the years ended December 31, 2025 and 2024.
Table 3.7: Commercial Loan Categories by Risk Categories and Vintage

Term loans by origination yearRevolving loansRevolving loans converted to term loansTotal
(in millions)20252024202320222021Prior
December 31, 2025
Commercial and industrial
Pass
$84,419 23,611 11,947 12,544 7,248 12,455 285,207 13 437,444 
Criticized
1,383 732 931 785 263 459 10,071 — 14,624 
Total commercial and industrial85,802 24,343 12,878 13,329 7,511 12,914 295,278 13 452,068 
Gross charge-offs (1)54 56 42 26 27 14 485 — 704 
Commercial real estate
Pass
40,934 10,799 8,246 16,051 11,863 21,690 7,588 55 117,226 
Criticized3,803 1,402 1,182 3,591 3,014 2,007 59 — 15,058 
Total commercial real estate44,737 12,201 9,428 19,642 14,877 23,697 7,647 55 132,284 
Gross charge-offs104 52 38 61 117 123 2 — 497 
Lease financing
Pass
4,566 3,295 3,254 1,524 768 812 — — 14,219 
Criticized
401 369 318 146 51 39 — — 1,324 
Total lease financing
4,967 3,664 3,572 1,670 819 851 — — 15,543 
Gross charge-offs3 11 17 10 5 4 — — 50 
Total commercial loans
$135,506 40,208 25,878 34,641 23,207 37,462 302,925 68 599,895 
Term loans by origination yearRevolving loansRevolving loans converted to term loansTotal
(in millions)
20242023202220212020Prior
December 31, 2024
Commercial and industrial
Pass$46,670 23,891 23,142 13,883 4,963 10,892 241,365 1,247 366,053 
Criticized909 899 1,644 803 139 774 9,990 30 15,188 
Total commercial and industrial47,579 24,790 24,786 14,686 5,102 11,666 251,355 1,277 381,241 
Gross charge-offs (1)79 107 26 39 8 7 463 — 729 
Commercial real estate
Pass22,021 11,432 25,314 21,096 8,193 23,121 5,872 179 117,228 
Criticized3,396 1,847 5,427 4,240 1,478 2,616 273 — 19,277 
Total commercial real estate25,417 13,279 30,741 25,336 9,671 25,737 6,145 179 136,505 
Gross charge-offs81 78 124 158 145 359 — — 945 
Lease financing
Pass4,516 4,628 2,681 1,457 573 1,290 — — 15,145 
Criticized391 382 250 103 66 76 — — 1,268 
Total lease financing4,907 5,010 2,931 1,560 639 1,366 — — 16,413 
Gross charge-offs
3 17 14 10 5 3 — — 52 
Total commercial loans$77,903 43,079 58,458 41,582 15,412 38,769 257,500 1,456 534,159 
(1) Includes charge-offs on overdrafts, which are generally charged-off at 60 days past due.
Commercial Loan Categories by Delinquency Status
Table 3.8 provides days past due (DPD) information for commercial loans, which we monitor as part of our credit risk management practices; however, delinquency is not a primary credit quality indicator for commercial loans.
Table 3.8: Commercial Loan Categories by Delinquency Status

Still accruingNonaccrual loansTotal
commercial loans
(in millions)Current-29 DPD30-89 DPD90+ DPD
December 31, 2025
Commercial and industrial$449,764 872 120 1,312 452,068 
Commercial real estate127,432 722 251 3,879 132,284 
Lease financing15,242 226 — 75 15,543 
Total commercial loans
$592,438 1,820 371 5,266 599,895 
December 31, 2024
Commercial and industrial$379,147 794 537 763 381,241 
Commercial real estate131,794 472 468 3,771 136,505 
Lease financing16,156 173 — 84 16,413 
Total commercial loans
$527,097 1,439 1,005 4,618 534,159 
Credit Quality Indicators for Residential Mortgage Loans by Vintage
Table 3.9 provides the outstanding balances of our residential mortgage loans by our primary credit quality indicators.
Table 3.9: Credit Quality Indicators for Residential Mortgage Loans by Vintage

Term loans by origination yearRevolving loansRevolving loans converted to term loans
(in millions)20252024202320222021PriorTotal
December 31, 2025
By delinquency status:
Current-29 DPD$16,684 8,093 10,109 40,678 55,583 93,805 3,852 6,326 235,130 
30-89 DPD8 4 10 83 81 572 13 124 895 
90+ DPD— 6 7 51 57 329 6 140 596 
Government insured/guaranteed loans (1)2 2 6 6 20 5,533 — — 5,569 
Total
$16,694 8,105 10,132 40,818 55,741 100,239 3,871 6,590 242,190 
By updated FICO:
740+$15,739 7,606 9,518 37,588 52,338 83,614 3,078 4,028 213,509 
700-739678 314 348 1,888 2,043 5,078 393 848 11,590 
660-699168 102 138 722 794 2,242 183 524 4,873 
620-65949 10 40 269 202 900 63 252 1,785 
<6205 5 16 157 147 1,194 82 434 2,040 
No FICO available53 66 66 188 197 1,678 72 504 2,824 
Government insured/guaranteed loans (1)2 2 6 6 20 5,533 — — 5,569 
Total
$16,694 8,105 10,132 40,818 55,741 100,239 3,871 6,590 242,190 
By updated LTV:
0-80%$15,501 7,473 9,687 38,247 55,218 94,237 3,825 6,502 230,690 
80.01-100%
1,152 573 394 2,434 437 283 27 56 5,356 
>100% (2)7 22 25 93 34 40 8 12 241 
No LTV available32 35 20 38 32 146 11 20 334 
Government insured/guaranteed loans (1)2 2 6 6 20 5,533 — — 5,569 
Total
$16,694 8,105 10,132 40,818 55,741 100,239 3,871 6,590 242,190 
Gross charge-offs$— 1 1 7 8 29 2 21 69 
Term loans by origination yearRevolving loansRevolving loans converted to term loansTotal
(in millions)20242023202220212020Prior
December 31, 2024
By delinquency status:
Current-29 DPD$10,780 11,611 43,482 59,206 32,964 71,302 5,910 6,319 241,574 
30-89 DPD19 15 69 55 22 636 27 142 985 
90+ DPD— 8 43 23 10 338 19 172 613 
Government insured/guaranteed loans (1)2 10 17 41 94 6,933 — — 7,097 
Total$10,801 11,644 43,611 59,325 33,090 79,209 5,956 6,633 250,269 
By updated FICO:
740+$10,231 10,931 40,431 55,880 31,150 61,856 4,671 3,917 219,067 
700-739411 448 1,978 2,208 1,165 4,601 635 882 12,328 
660-69993 151 756 775 411 2,196 314 533 5,229 
620-65927 52 196 172 101 944 103 287 1,882 
<6202 15 139 130 56 1,209 133 449 2,133 
No FICO available35 37 94 119 113 1,470 100 565 2,533 
Government insured/guaranteed loans (1)2 10 17 41 94 6,933 — — 7,097 
Total$10,801 11,644 43,611 59,325 33,090 79,209 5,956 6,633 250,269 
By updated LTV:
0-80%$10,360 11,089 40,341 58,434 32,727 71,821 5,874 6,521 237,167 
80.01-100%398 482 3,088 758 193 259 61 72 5,311 
>100% (2)9 38 121 53 20 49 10 17 317 
No LTV available32 25 44 39 56 147 11 23 377 
Government insured/guaranteed loans (1)2 10 17 41 94 6,933 — — 7,097 
Total$10,801 11,644 43,611 59,325 33,090 79,209 5,956 6,633 250,269 
Gross charge-offs$— — — 1 2 27 2 32 64 
(1)Represents residential mortgage loans whose repayments are insured or guaranteed by U.S. government agencies, such as the Federal Housing Administration (FHA) or the Department of Veterans Affairs (VA). Loans insured/guaranteed by U.S. government agencies and 90+ DPD totaled $1.7 billion and $2.8 billion at December 31, 2025 and 2024, respectively.
(2)Reflects total loan balances with LTV amounts in excess of 100%. In the event of default, the loss content would generally be limited to only the amount in excess of 100% LTV.
Credit Quality Indicators for Credit Card Loans
Table 3.10 provides the outstanding balances of our credit card loan portfolio by primary credit quality indicators.

The revolving loans converted to term loans in the credit card loan category represent credit card loans with modified terms that require payment over a specific term.

Table 3.10: Credit Quality Indicators for Credit Card Loans

December 31, 2025December 31, 2024

Revolving loansRevolving loans converted to term loansRevolving loansRevolving loans converted to term loans
(in millions)TotalTotal
By delinquency status:
Current-29 DPD$57,322 622 57,944 54,389 535 54,924 
30-89 DPD718 65 783 699 67 766 
90+ DPD781 32 813 815 37 852 
Total$58,821 719 59,540 55,903 639 56,542 
By updated FICO:
740+$23,443 37 23,480 21,784 28 21,812 
700-73912,713 91 12,804 12,359 74 12,433 
660-69911,267 155 11,422 11,093 132 11,225 
620-6595,472 136 5,608 5,356 117 5,473 
<6205,736 298 6,034 5,161 286 5,447 
No FICO available190 2 192 150 2 152 
Total$58,821 719 59,540 55,903 639 56,542 
Gross charge-offs$2,758 205 2,963 2,669 173 2,842 
Credit Quality Indicators for Auto Loans by Vintage
Table 3.11 provides the outstanding balances of our Auto loan portfolio by primary credit quality indicators.
Table 3.11: Credit Quality Indicators for Auto Loans by Vintage

Term loans by origination year
(in millions)20252024202320222021PriorTotal
December 31, 2025
By delinquency status:
Current-29 DPD$26,413 8,993 5,560 4,728 3,357 654 49,705 
30-89 DPD115 61 60 187 227 72 722 
90+ DPD10 5 5 16 18 6 60 
Total
$26,538 9,059 5,625 4,931 3,602 732 50,487 
By updated FICO:
740+$14,805 5,654 3,708 2,429 1,430 219 28,245 
700-7394,376 1,419 749 630 443 87 7,704 
660-6993,411 1,003 507 534 409 87 5,951 
620-6592,039 460 248 370 314 72 3,503 
<6201,892 504 410 950 983 258 4,997 
No FICO available15 19 3 18 23 9 87 
Total
$26,538 9,059 5,625 4,931 3,602 732 50,487 
Gross charge-offs$29 41 47 160 149 27 453 
Term loans by origination year
(in millions)20242023202220212020PriorTotal
December 31, 2024
By delinquency status:
Current-29 DPD$13,846 9,175 8,415 7,205 2,042 684 41,367 
30-89 DPD32 63 270 380 122 60 927 
90+ DPD2 5 25 31 7 3 73 
Total$13,880 9,243 8,710 7,616 2,171 747 42,367 
By updated FICO:
740+$8,758 6,197 4,358 3,199 841 249 23,602 
700-7392,483 1,307 1,188 1,020 307 101 6,406 
660-6991,689 864 1,028 930 280 95 4,886 
620-659623 401 667 661 198 72 2,622 
<620319 455 1,450 1,775 529 223 4,751 
No FICO available8 19 19 31 16 7 100 
Total$13,880 9,243 8,710 7,616 2,171 747 42,367 
Gross charge-offs$10 48 246 270 55 23 652 
Credit Quality Indicators for Other Consumer Loans by Vintage
Table 3.12 provides the outstanding balances of our Other consumer loans portfolio by primary credit quality indicators.
Table 3.12: Credit Quality Indicators for Other Consumer Loans by Vintage

Term loans by origination yearRevolving loansRevolving loans converted to term loans
(in millions)20252024202320222021PriorTotal
December 31, 2025
By delinquency status:
Current-29 DPD$2,134 967 926 565 137 52 29,074 103 33,958 
30-89 DPD9 8 15 9 2 2 11 5 61 
90+ DPD3 3 6 4 1 — 12 7 36 
Total
$2,146 978 947 578 140 54 29,097 115 34,055 
By updated FICO:
740+$1,493 612 389 205 62 22 784 34 3,601 
700-739357 179 184 98 21 8 396 16 1,259 
660-699162 101 164 97 20 6 300 11 861 
620-65939 32 72 47 10 3 112 10 325 
<62024 33 91 66 13 5 132 17 381 
No FICO available (1)71 21 47 65 14 10 27,373 27 27,628 
Total
$2,146 978 947 578 140 54 29,097 115 34,055 
Gross charge-offs (2)$147 68 100 63 13 3 58 7 459 
Term loans by origination yearRevolving loansRevolving loans converted to term loansTotal
(in millions)20242023202220212020Prior
December 31, 2024
By delinquency status:
Current-29 DPD$1,860 1,835 1,160 286 80 59 23,903 112 29,295 
30-89 DPD5 23 17 3 1 2 14 6 71 
90+ DPD2 9 7 2 — 1 13 8 42 
Total
$1,867 1,867 1,184 291 81 62 23,930 126 29,408 
By updated FICO:
740+$1,360 868 452 119 48 26 961 41 3,875 
700-739280 368 207 50 14 10 433 17 1,379 
660-699110 304 201 44 6 8 335 17 1,025 
620-65924 114 93 29 3 5 127 11 406 
<62014 120 112 29 4 7 138 16 440 
No FICO available (1)79 93 119 20 6 6 21,936 24 22,283 
Total
$1,867 1,867 1,184 291 81 62 23,930 126 29,408 
Gross charge-offs (2)
$150 165 127 31 5 6 66 10 560 
(1)Substantially all loans are revolving securities-based loans originated by the WIM operating segment and therefore do not require a FICO score.
(2)Includes charge-offs on overdrafts, which are generally charged-off at 60 days past due.
Nonaccrual Loans Table 3.13 provides loans on nonaccrual status. Nonaccrual loans may have an ACL or a negative allowance for credit losses from expected recoveries of amounts previously written off.
Table 3.13: Nonaccrual Loans
Outstanding balanceRecognized interest income

Nonaccrual loansNonaccrual loans without related allowance for credit losses (1)Year ended December 31,
(in millions)Dec 31,
2025		Dec 31,
2024		Dec 31,
2025		Dec 31,
2024		20252024
Commercial and industrial$1,312 763 138 2 19 29 
Commercial real estate3,879 3,771 575 41 59 25 
Lease financing75 84 18 17 — — 
Total commercial 5,266 4,618 731 60 78 54 
Residential mortgage2,838 2,991 1,888 1,887 170 177 
Auto70 89 — — 11 14 
Other consumer27 32 — — 4 4 
Total consumer 2,935 3,112 1,888 1,887 185 195 
Total nonaccrual loans$8,201 7,730 2,619 1,947 263 249 
(1)Nonaccrual loans may not have an allowance for credit losses if the loss expectations are zero given the related collateral value.
Loans 90 Days or More Past Due and Still Accruing
Table 3.14 shows loans 90 days or more past due and still accruing by class for loans not government insured/guaranteed.
Table 3.14: Loans 90 Days or More Past Due and Still Accruing
(in millions)Dec 31,
2025		Dec 31,
2024
Total:$3,000 4,802 
Less: government insured/guaranteed loans (1)
1,688 2,801 
Total, not government insured/guaranteed$1,312 2,001 
By segment and class, not government insured/guaranteed:
Commercial and industrial$120 537 
Commercial real estate251 468 
Total commercial371 1,005 
Residential mortgage47 39 
Credit card813 852 
Auto52 71 
Other consumer29 34 
Total consumer941 996 
Total, not government insured/guaranteed$1,312 2,001 
(1)Represents residential mortgage loans whose repayments are insured or guaranteed by U.S. government agencies, such as the FHA or the VA.
Commercial Loan Modifications and Financial Effects
Table 3.15 presents the outstanding balance of commercial loans modified during the periods presented and the related financial effects of these modifications.
Table 3.15: Commercial Loan Modifications and Financial Effects

Year ended December 31,
($ in millions)
202520242023
Commercial and industrial modifications:
Term extension
$718 503 286 
All other modifications and combinations
129 152 144 
Total commercial and industrial modifications$847 655 430 
Total commercial and industrial modifications as a % of loan class
0.19 %0.17 0.11 
Financial effects:
Weighted average term extension (months)
152515
Commercial real estate modifications:
Term extension
$1,580 2,085 458 
All other modifications and combinations
151 336 9 
Total commercial real estate modifications$1,731 2,421 467 
Total commercial real estate modifications as a % of loan class
1.31 %1.77 0.31 
Financial effects:
Weighted average term extension (months)
252524
Payment Performance of Commercial Loan Modifications
Table 3.16 provides past due information on commercial loans that received a modification during the years presented, and the amount of related gross charge-offs during these periods. For loan modifications that include a payment deferral, payment performance is not included in the table below until the loan exits the deferral period and payments resume.
Table 3.16: Payment Performance of Commercial Loan Modifications

By delinquency statusGross charge-offs
(in millions)
Current-29 DPD
30-89 DPD90+ DPDTotalYear ended
December 31, 2025
Commercial and industrial$837 34 15 886 93 
Commercial real estate1,907 142 113 2,162 123 
Total commercial$2,744 176 128 3,048 216 
December 31, 2024
Commercial and industrial$609 35 28 672 112 
Commercial real estate2,292 94 37 2,423 13 
Total commercial$2,901 129 65 3,095 125 
December 31, 2023
Commercial and industrial$308 8 8 324 45 
Commercial real estate380 87 — 467 2 
Total commercial$688 95 8 791 47 
Consumer Loan Modifications and Financial Effects
Table 3.17 presents the outstanding balance of consumer loans modified during the periods presented and the related financial effects of these modifications. Modified loans within the Auto and Other consumer loan classes were insignificant for the periods presented, and accordingly, are excluded from the following tables and disclosures.
Loans in a trial payment period are not included in the following loan modification disclosures until the borrower has successfully completed the trial period and the loan modification is formally executed. Residential mortgage loans in a trial payment period totaled $110 million, $98 million, and $109 million at December 31, 2025, 2024, and 2023, respectively.
Table 3.17: Consumer Loan Modifications and Financial Effects

Year ended December 31,
($ in millions)
202520242023
Residential mortgage modifications (1):
Payment delay
$601 363 472 
Term extension
31 35 67 
Term extension and payment delay
106 89 88 
Interest rate reduction, term extension, and payment delay
48 45 80 
All other modifications and combinations
32 39 57 
Total residential mortgage modifications$818 571 764 
Total residential mortgage modifications as a % of loan class
0.34 %0.23 0.29 
Financial effects:
Weighted average interest rate reduction
1.45 %1.70 1.65 
Weighted average payments deferred (months) (2)
865
Weighted average term extension (years)
10.610.89.8
Credit card modifications:
Interest rate reduction
$935 772 459 
Total credit card modifications$935 772 459 
Total credit card modifications as a % of loan class
1.57 %1.37 0.88 
Financial effects:
Weighted average interest rate reduction21.34 %22.04 21.63 
(1)Payment delay modifications include loan modifications that defer a set amount of principal to the end of the loan term. The outstanding balance of loans with principal deferred to the end of the loan term was $368 million, $344 million, and $292 million for the years ended December 31, 2025, 2024, and 2023, respectively.
(2)Excludes the financial effects of loans with a set amount of principal deferred to the end of the loan term. The weighted average period of principal deferred was 24.5 years, 24.6 years, and 25.4 years for the years ended December 31, 2025, 2024, and 2023, respectively.
Payment Performance of Consumer Loan Modifications
Table 3.18 provides past due information on consumer loan modifications during the years presented, and the related gross charge-offs that occurred on these modifications during these periods.
Table 3.18: Payment Performance of Consumer Loan Modifications

By delinquency statusGross charge-offs
(in millions)
Current-29 DPD
30-89 DPD90+ DPDTotalYear ended
December 31, 2025
Residential mortgage (1)
$449 107 102 658 11 
Credit card (2)
861 124 92 1,077 226 
Total consumer
$1,310 231 194 1,735 237 
December 31, 2024
Residential mortgage (1)
$349 126 93 568 7 
Credit card (2)
644 123 87 854 180 
Total consumer
$993 249 180 1,422 187 
December 31, 2023
Residential mortgage (1)
$460 120 180 760 9 
Credit card (2)
344 68 47 459 82 
Total consumer
$804 188 227 1,219 91 
(1)Loan modifications in an active payment deferral are excluded. Includes loans where delinquency status was not reset to current upon exit from the deferral period.
(2)Credit card loans that are past due at the time of the modification do not become current until they have three consecutive months of payment performance.