Accounts Receivable and Loans (Tables)

3 Months Ended

Mar. 31, 2015

Accounts Receivable and Loans (Tables) [Abstract]

Accounts receivable by segment as of March 31, 2015 and December 31, 2014 consisted of:

(Millions)	2015		2014
U.S. Card Services^(a)	$	21,501	$	22,468
International Card Services		6,381		7,653
Global Commercial Services^(b)		15,697		14,583
Global Network & Merchant Services^(c)		124		147
Card Member receivables^(d)		43,703		44,851
Less: Reserve for losses		429		465
Card Member receivables, net	$	43,274	$	44,386
Other receivables, net^(e)	$	2,354	$	2,614

Includes $6.1 billion and $7.0 billion of gross Card Member receivables available to settle obligations of a consolidated variable interest entity (VIE) as of March 31, 2015 and December 31, 2014, respectively.
Includes $638 million and $636 million due from airlines, of which Delta Air Lines comprises $577 million and $606 million as of March 31, 2015 and December 31, 2014, respectively.
Includes receivables primarily related to the Company’s International Currency Card portfolios.
Includes approximately $12.0 billion and $13.3 billion of Card Member receivables outside the U.S. as of March 31, 2015 and December 31, 2014, respectively.
Other receivables primarily represent amounts related to (i) certain merchants for billed discount revenue and (ii) Global Network Services (GNS) partner banks for items such as royalty and franchise fees. Other receivables are presented net of reserves for losses of $56 million and $61 million as of March 31, 2015 and December 31, 2014, respectively.

Card Member loans segment detail

Loans by segment as of March 31, 2015 and December 31, 2014 consisted of:

(Millions)		2015		2014
U.S. Card Services^(a)	$	59,929	$	62,592
International Card Services		6,848		7,744
Global Commercial Services		58		49
Card Member loans		66,835		70,385
Less: Reserve for losses		1,130		1,201
Card Member loans, net	$	65,705	$	69,184
Other loans, net^(b)	$	951	$	920

Includes approximately $27.6 billion and $30.1 billion of gross Card Member loans available to settle obligations of a consolidated VIE as of March 31, 2015 and December 31, 2014, respectively.
Other loans primarily represent loans to merchants and a store card loan portfolio. Other loans are presented net of reserves for losses of $13 million and $12 million as of March 31, 2015 and December 31, 2014, respectively.

Aging of Card Member loans and receivables

The following table presents the aging of Card Member loans and receivables as of March 31, 2015 and December 31, 2014:

				30-59		60-89		90+
				Days		Days		Days
				Past		Past		Past
2015 (Millions)		Current		Due		Due		Due		Total
Card Member Loans:
U.S. Card Services	$	59,356	$	171	$	126	$	276	$	59,929
International Card Services		6,728		40		26		54		6,848
Card Member Receivables:
U.S. Card Services	$	21,144	$	124	$	87	$	146	$	21,501
International Card Services		6,282		30		22		47		6,381
Global Commercial Services^(a)		(b)		(b)		(b)		110		15,697

				30-59		60-89		90+
				Days		Days		Days
				Past		Past		Past
2014 (Millions)		Current		Due		Due		Due		Total
Card Member Loans:
U.S. Card Services	$	61,995	$	179	$	128	$	290	$	62,592
International Card Services		7,621		39		27		57		7,744
Card Member Receivables:
U.S. Card Services	$	22,096	$	129	$	72	$	171	$	22,468
International Card Services		7,557		29		20		47		7,653
Global Commercial Services^(a)		(b)		(b)		(b)		120		14,583

For Card Member receivables in GCS, delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if the Company initiates collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member receivable balance is classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes.
Delinquency data for periods other than 90 days past billing is not available due to system constraints. Therefore, such data has not been utilized for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances.

Credit quality indicators for loans and receivables

The following tables present the key credit quality indicators as of or for the three months ended March 31:

	2015						2014
	Net Write-Off Rate						Net Write-Off Rate
					30+ Days						30+ Days
			Principal,		Past Due				Principal,		Past Due
	Principal		Interest, &		as a % of		Principal		Interest, &		as a % of
	Only	^(a)	Fees	^(a)	Total		Only	^(a)	Fees	^(a)	Total
Card Member Loans:
U.S. Card Services	1.5	%	1.7	%	1.0	%	1.7	%	1.9	%	1.1	%
International Card Services	2.0	%	2.5	%	1.8	%	2.2	%	2.7	%	1.7	%
Card Member Receivables:
U.S. Card Services	2.2	%	2.4	%	1.7	%	1.8	%	2.0	%	1.8	%
International Card Services	1.9	%	2.0	%	1.6	%	1.9	%	2.0	%	1.4	%

					2015				2014
					Net Loss				Net Loss
					Ratio as		90 Days		Ratio as		90 Days
					a % of		Past Billing		a % of		Past Billing
					Charge		as a % of		Charge		as a % of
					Volume		Receivables		Volume		Receivables
Card Member Receivables:
Global Commercial Services					0.10	%	0.7	%	0.09	%	0.7	%

The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, because the Company considers uncollectible interest and/or fees in estimating its reserves for credit losses, a net write-off rate including principal, interest and/or fees is also presented. The three months ended March 31, 2015, reflects a change in the timing of charge-offs for Card Member loans and receivables in certain modification programs from 180 days past due to 120 days past due.

Impaired Card Member loans and receivables

The following table provides additional information with respect to the Company’s impaired Card Member loans (which are not significant for GCS) and impaired Card Member receivables (which are not significant for International Card Services (ICS) and GCS) as of March 31, 2015 and December 31, 2014:

		As of March 31, 2015

	Over 90 days						Accounts Classified as a TDR^(c)(d)
	Past Due &										Total		Unpaid
	Accruing			Non-					Out of		Impaired		Principal		Allowance
2015 (Millions)	Interest		^(a)	Accruals		^(b)	In Program		Program		Balance		Balance		for TDRs
Card Member Loans:
U.S. Card Services	$	171		$	220		$	261	$	44	$	696	$	650	$	65
International Card Services		54			―			―		―		54		54		―
Card Member Receivables:
U.S. Card Services		―			―			27		1		28		26		17
Total	$	225		$	220		$	288	$	45	$	778	$	730	$	82

		As of December 31, 2014

	Over 90 days
	Past Due &								Total		Unpaid
	Accruing			Non-			In Program		Impaired		Principal		Allowance
2014 (Millions)	Interest		^(a)	Accruals		^(b)	TDRs^(c)		Balance		Balance		for TDRs
Card Member Loans:
U.S. Card Services	$	161		$	241		$	286	$	688	$	646	$	67
International Card Services		57			―			―		57		56		―
Card Member Receivables:
U.S. Card Services		―			―			48		48		48		35
Total	$	218		$	241		$	334	$	793	$	750	$	102

The Company’s policy is generally to accrue interest through the date of write-off (i.e., 180 days past due). The Company establishes reserves for interest that it believes will not be collected. Amounts presented exclude loans classified as a TDR.
Non-accrual loans not in modification programs include certain Card Member loans placed with outside collection agencies for which the Company has ceased accruing interest.
Accounts classified as a TDR includes $31 million and $34 million that are non-accrual and $18 million and $26 million that are past due 90 days and still accruing interest as of March 31, 2015 and December 31, 2014, respectively.
In Program TDRs include Card Member accounts that are currently enrolled within a modification program. Out of Program TDRs, include $34 million of Card Member accounts that have successfully completed a modification program and $11 million of Card Member accounts that were not in compliance with the terms of the modification programs.

Interest income recognized and average balance of impaired Card Member loans and receivables

The following table provides information with respect to the Company’s average balances of, and interest income recognized from, impaired Card Member loans (which is not significant for GCS) and average balance of impaired Card Member receivables (which is not significant for ICS and GCS) for the three months ended March 31:

		2015			2014
	Average				Average
	Balance of		Interest		Balance of		Interest
	Impaired		Income		Impaired		Income
(Millions)		Loans	Recognized			Loans	Recognized
Card Member Loans:
U.S. Card Services	$	692	$	13	$	793	$	16
International Card Services		56		4		63		4
Card Member Receivables:
U.S. Card Services		38		―		50		―
Total	$	786	$	17	$	906	$	20

Troubled debt restructurings

The following table provides additional information with respect to the U.S. Card Services (USCS) Card Member loans and receivables modified as TDRs for the three months ended March 31, 2015 and 2014. The ICS and GCS Card Member loans and receivables modifications were not significant.

		Three Months Ended March 31, 2015
		Number of		Outstanding			Average Interest		Average Payment
		Accounts		Balances		^(a)(b)	Rate Reduction		Term Extensions
		(in thousands)		($ in millions)			(% points)		(# of months)
Troubled Debt Restructurings:
	Card Member Loans		11	$	80			12		(c)
	Card Member Receivables		3		40			(d)		12
Total			14	$	120

		Three Months Ended March 31, 2014
		Number of		Outstanding			Average Interest		Average Payment
		Accounts		Balances		^(a)(b)	Rate Reduction		Term Extensions
		(in thousands)		($ in millions)			(% points)		(# of months)
Troubled Debt Restructurings:
	Card Member Loans		12	$	96			14		(c)
	Card Member Receivables		4		47			(d)		12
Total			16	$	143

Represents the outstanding balance immediately prior to modification. Modifications did not reduce the aggregate principal balance.
The outstanding balance includes principal, fees and accrued interest on Card Member loans and principal and fees on Card Member receivables.
For Card Member loans, there have been no payment term extensions.
The Company does not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest bearing.

Troubled debt restructurings that subsequently defaulted

The following table provides information for the three months ended March 31, 2015 and 2014, with respect to the USCS Card Member loans and receivables modified as TDRs that subsequently defaulted within 12 months of modification. A Card Member is considered in default of a modification program after one and up to two consecutive missed payments, depending on the terms of the modification program. For all Card Members that defaulted from a modification program, the probability of default is factored into the reserves for Card Member loans and receivables. The defaulted ICS Card Member loan and receivable modifications were not significant.

		2015			2014
			Aggregated			Aggregated
			Outstanding			Outstanding
		Number of	Balances		Number of	Balances
(Accounts in thousands, Dollars in millions)		Accounts	Upon Default^(a)		Accounts	Upon Default^(a)
Troubled Debt Restructurings That
	Subsequently Defaulted:
	Card Member Loans	2	$	10	2	$	20
	Card Member Receivables	1		1	1		7
Total		3	$	11	3	$	27

The outstanding balance includes principal, fees and accrued interest on Card Member loans and principal and fees on Card Member receivables.