Accounts Receivable and Loans (Tables)

12 Months Ended

Dec. 31, 2013

Accounts Receivable and Loans (Tables) [Abstract]

Accounts receivable as of December 31, 2013 and 2012 consisted of:

(Millions)	2013		2012
U.S. Card Services^(a)	$	21,842	$	21,124
International Card Services		7,771		7,778
Global Commercial Services^(b)		14,391		13,671
Global Network & Merchant Services^(c)		159		193
Card Member receivables^(d)		44,163		42,766
Less: Reserve for losses		386		428
Card Member receivables, net		43,777		42,338
Other receivables, net^(e)	$	3,408	$	3,576

Includes $7.3 billion and $7.5 billion of gross Card Member receivables available to settle obligations of consolidated VIEs as of December 31, 2013 and 2012, respectively.
Includes $476 million of gross Card Member receivables available to settle obligations of a consolidated VIE as of December 31, 2012. Also includes $836 million and $913 million due from airlines, of which Delta Air Lines (Delta) comprises $628 million and $676 million as of December 31, 2013 and 2012, respectively.
Includes receivables primarily related to the Company's International Currency Card portfolios.
Includes approximately $13.8 billion and $13.7 billion of Card Member receivables outside the U.S. as of December 31, 2013 and 2012, respectively.
Other receivables primarily represent amounts related to (i) purchased joint venture receivables, (ii) certain merchants for billed discount revenue, and (iii) GNS partner banks for items such as royalty and franchise fees. Other receivables are presented net of reserves for losses of $71 million and $86 million as of December 31, 2013 and 2012, respectively.

Card Member loans segment detail

Loans as of December 31, 2013 and 2012 consisted of:

(Millions)		2013		2012
U.S. Card Services^(a)	$	58,395	$	55,953
International Card Services		8,790		9,236
Global Commercial Services		53		40
Card Member loans		67,238		65,229
Less: Reserve for losses		1,261		1,471
Card Member loans, net		65,977		63,758
Other loans, net^(b)	$	608	$	551

Includes approximately $31.2 billion and $32.7 billion of gross Card Member loans available to settle obligations of consolidated VIEs as of December 31, 2013 and 2012, respectively.
Other loans primarily represent loans to merchants and a store card loan portfolio. Other loans are presented net of reserves for losses of $13 million and $20 million as of December 31, 2013 and 2012, respectively.

Aging of Card Member loans and receivables

The following table represents the aging of Card Member loans and receivables as of December 31, 2013 and 2012:

					30-59		60-89		90+
					Days		Days		Days
					Past		Past		Past
2013 (Millions)			Current		Due		Due		Due		Total
Card Member
	Loans:
U.S. Card Services		$	57,772	$	183	$	134	$	306	$	58,395
International Card
	Services		8,664		43		28		55		8,790
Card Member
	Receivables:
U.S. Card Services		$	21,488	$	125	$	69	$	160	$	21,842
International Card
	Services^(a)		(b)		(b)		(b)		83		7,771
Global Commercial
	Services^(a)		(b)		(b)		(b)		132		14,391

					30-59		60-89		90+
					Days		Days		Days
					Past		Past		Past
2012 (Millions)			Current		Due		Due		Due		Total
Card Member
	Loans:
U.S. Card Services		$	55,281	$	200	$	147	$	325	$	55,953
International Card
	Services		9,099		47		30		60		9,236
Card Member
	Receivables:
U.S. Card Services		$	20,748	$	116	$	76	$	184	$	21,124
International Card
	Services^(a)		(b)		(b)		(b)		74		7,778
Global Commercial
	Services^(a)		(b)		(b)		(b)		112		13,671

For Card Member receivables in ICS and GCS, delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member's billing statement date. In addition, if the Company initiates collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member receivable balance is considered as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes.
Data for periods prior to 90 days past billing are not available due to financial reporting system constraints. Therefore, it has not been relied upon for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances.

Credit quality indicators for loans and receivables

The following tables present the key credit quality indicators as of or for the years ended December 31:

	2013						2012
	Net Write-Off Rate						Net Write-Off Rate
					30 Days						30 Days
			Principal,		Past Due				Principal,		Past Due
	Principal		Interest, &		as a % of		Principal		Interest, &		as a % of
	Only	^(a)	Fees	^(a)	Total		Only	^(a)	Fees	^(a)	Total
Card Member Loans:
U.S. Card Services	1.8	%	2.0	%	1.1	%	2.1	%	2.3	%	1.2	%
International Card Services	1.9	%	2.3	%	1.4	%	1.9	%	2.4	%	1.5	%
Card Member Receivables:
U.S. Card Services	1.7	%	1.9	%	1.6	%	1.9	%	2.1	%	1.8	%

					2013				2012
					Net Loss				Net Loss
					Ratio as		90 Days		Ratio as		90 Days
					a % of		Past Billing		a % of		Past Billing
					Charge		as a % of		Charge		as a % of
					Volume		Receivables		Volume		Receivables
Card Member Receivables:
International Card Services					0.20	%	1.1	%	0.16	%	0.9	%
Global Commercial Services					0.08	%	0.9	%	0.06	%	0.8	%

The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, because the Company's practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented.

Impaired Card Member loans and receivables

The following table provides additional information with respect to the Company's impaired Card Member loans, which are not significant for GCS, and Card Member receivables, which are not significant for ICS and GCS, as of or for the years ended December 31:

		As of December 31, 2013																For the Year Ended December 31, 2013
		Loans over
		90 Days						Loans &			Total								Average
		Past Due			Non-			Receivables			Impaired		Unpaid						Balance of		Interest
	& Accruing				Accrual			Modified			Loans &		Principal			Allowance			Impaired		Income
2013 (Millions)		Interest	^(a)		Loans	^(b)		as a TDR	^(c)		Receivables		Balance	^(d)		for TDRs	^(e)		Loans		Recognized
Card Member Loans:
U.S. Card Services	$	170		$	244		$	373		$	787	$	731		$	84		$	943	$	46
International Card Services		54			4			5			63		62			―			67		16
Card Member Receivables:
U.S. Card Services		―			―			50			50		49			38			81		―
Total	$	224		$	248		$	428		$	900	$	842		$	122		$	1,091	$	62

		As of December 31, 2012																For the Year Ended December 31, 2012
		Loans over
		90 Days						Loans &			Total								Average
		Past Due			Non-			Receivables			Impaired		Unpaid						Balance of		Interest
	& Accruing				Accrual			Modified			Loans &		Principal			Allowance			Impaired		Income
2012 (Millions)		Interest	^(a)		Loans	^(b)		as a TDR	^(c)		Receivables		Balance	^(d)	for TDRs		^(e)		Loans		Recognized
Card Member Loans:
U.S. Card Services	$	73		$	426		$	627		$	1,126	$	1,073		$	152		$	1,221	$	47
International Card Services		59			5			6			70		69			1			75		16
Card Member Receivables:
U.S. Card Services		―			―			117			117		111			91			135		―
Total	$	132		$	431		$	750		$	1,313	$	1,253		$	244		$	1,431	$	63

		As of December 31, 2011																For the Year Ended December 31, 2011
		Loans over
		90 Days						Loans &			Total								Average
		Past Due			Non-			Receivables			Impaired		Unpaid						Balance of		Interest
	& Accruing				Accrual			Modified			Loans &		Principal			Allowance			Impaired		Income
2011 (Millions)		Interest	^(a)		Loans	^(b)		as a TDR	^(c)		Receivables		Balance	^(d)	for TDRs		^(e)		Loans		Recognized
Card Member Loans:
U.S. Card Services	$	64		$	529		$	736		$	1,329	$	1,268		$	174		$	1,498	$	52
International Card Services		67			6			8			81		80			2			98		26
Card Member Receivables:
U.S. Card Services		―			―			174			174		165			118			145		―
Total	$	131		$	535		$	918		$	1,584	$	1,513		$	294		$	1,741	$	78

The Company's policy is generally to accrue interest through the date of write-off (at 180 days past due). The Company establishes reserves for interest that the Company believes will not be collected. Excludes loans modified as a TDR.
Non-accrual loans not in modification programs primarily include certain Card Member loans placed with outside collection agencies for which the Company has ceased accruing interest.
Total loans and receivables modified as a TDR includes $92 million, $320 million and $410 million that are non-accrual and $26 million, $6 million and $4 million that are past due 90 days and still accruing interest as of December 31, 2013, 2012 and 2011, respectively.
Unpaid principal balance consists of Card Member charges billed and excludes other amounts charged directly by the Company such as interest and fees.
Represents the reserve for losses for TDRs, which are evaluated individually for impairment. The Company records a reserve for losses for all impaired loans. Refer to Card Member Loans Evaluated Individually and Collectively for Impairment in Note 5 for further discussion of the reserve for losses on loans over 90 days past due and accruing interest and non-accrual loans, which are evaluated collectively for impairment.

Troubled debt restructurings

The following table provides additional information with respect to the Card Member loans and receivables modified as TDRs, which are not significant for ICS and GCS, during the years ended December 31:

2013			Aggregated
(Accounts in thousands,		Number of	Outstanding
Dollars in millions)		Accounts		Balances^(a,b)
Troubled Debt Restructurings:
U.S. Card Services ―
	Card Member Loans	60	$	448
U.S. Card Services ―
	Card Member Receivables	20		247
Total		80	$	695

2012			Aggregated
(Accounts in thousands,		Number of	Outstanding
Dollars in millions)		Accounts		Balances^(a,b)
Troubled Debt Restructurings:
U.S. Card Services ―
	Card Member Loans	106	$	779
U.S. Card Services ―
	Card Member Receivables	37		425
Total		143	$	1,204

2011			Aggregated
(Accounts in thousands,		Number of	Outstanding
Dollars in millions)		Accounts		Balances^(a,b)
Troubled Debt Restructurings:
U.S. Card Services ―
	Card Member Loans	147	$	1,110
U.S. Card Services ―
	Card Member Receivables	50		402
Total		197	$	1,512

Represents the outstanding balance immediately prior to modification. In certain modifications the principal balance was reduced in the aggregate amount of $4 million, $24 million and $59 million for the years ended December 31, 2013, 2012 and 2011, respectively.
Includes principal and accrued interest.

Troubled debt restructurings that subsequently defaulted

The following table provides information for the years ended December 31, 2013, 2012, and 2011, with respect to the Card Member loans and receivables modified as TDRs that subsequently defaulted within 12 months of modification. A Card Member will default from a modification program after one and up to two consecutive missed payments, depending on the terms of the modification program. For all Card Members that defaulted from a modification program, the probability of default is factored into the reserves for Card Member loans and receivables. The defaulted ICS Card Member loan and receivable modifications were not significant.

				Aggregated
2013			Outstanding
(Accounts in thousands,		Number of		Balances
Dollars in millions)		Accounts	Upon Default^(a)
Troubled Debt Restructurings
That Subsequently Defaulted:
U.S. Card Services ―
	Card Member Loans	18	$	159
U.S. Card Services ―
	Card Member Receivables	3		38
Total		21	$	197

				Aggregated
2012			Outstanding
(Accounts in thousands,		Number of		Balances
Dollars in millions)		Accounts	Upon Default^(a)
Troubled Debt Restructurings
That Subsequently Defaulted:
U.S. Card Services ―
	Card Member Loans	23	$	182
U.S. Card Services ―
	Card Member Receivables	1		37
Total		24	$	219

				Aggregated
2011			Outstanding
(Accounts in thousands,		Number of		Balances
Dollars in millions)		Accounts	Upon Default^(a)
Troubled Debt Restructurings
That Subsequently Defaulted:
U.S. Card Services ―
	Card Member Loans	46	$	343
U.S. Card Services ―
	Card Member Receivables	6		45
Total		52	$	388

The outstanding balance includes principal, fees, and accrued interest on Card Member Loans and principal and fees on Card Member Receivables.