v3.25.4
Loans and Card Member Receivables (Tables)
 12 Months Ended
Dec. 31, 2025
Receivables [Abstract]  
Card member and other loan detail
Card Member and Other loans as of December 31, 2025 and 2024 consisted of:
TABLE 2.1: CARD MEMBER AND OTHER LOANS
(Millions)20252024
Consumer (a)
$117,719 $107,646 
Small Business34,074 31,991 
Corporate39 37 
Card Member loans151,832 139,674 
Less: Reserves for credit losses5,909 5,679 
Card Member loans, net$145,923 $133,995 
Other loans, net (b)
$10,605 $9,038 
(a)Includes approximately $27.7 billion and $28.3 billion of gross Card Member loans available to settle obligations of a consolidated VIE as of December 31, 2025 and 2024, respectively.
(b)Other loans are presented net of reserves for credit losses of $323 million and $194 million as of December 31, 2025 and 2024, respectively.
Card Member receivables as of December 31, 2025 and 2024 consisted of:
TABLE 2.2: CARD MEMBER RECEIVABLES
(Millions)20252024
Consumer$26,605 $25,431 
Small Business19,558 18,619 
Corporate(a)
15,868 15,361 
Card Member receivables62,031 59,411 
Less: Reserves for credit losses180 171 
Card Member receivables, net$61,851 $59,240 
(a)Includes $5.7 billion and $3.9 billion of gross Card Member receivables available to settle obligations of a consolidated VIE as of December 31, 2025 and 2024, respectively.
Aging of receivables The following tables present the aging of Card Member loans and receivables as of December 31, 2025 and 2024:
TABLE 2.3: CARD MEMBER LOANS AND RECEIVABLES AGING
2025 (Millions)
Current30-59
Days
Past Due		60-89
Days
Past Due		90+
Days
Past Due		Total
90+ Days Past Due and Still Accruing Interest (a)
Non-Accruals(b)
Card Member Loans:
Consumer$116,148 $473 $350 $748 $117,719 $434 $471 
Small Business33,528 173 121 252 34,074 130 177 
Corporate (c)
(d)(d)(d)— 39 — — 
Card Member Receivables:
Consumer$26,404 $56 $42 $103 $26,605 $— $— 
Small Business19,342 82 47 88 19,558 — — 
Corporate (c)
(d)(d)(d)75 15,868 — — 
2024 (Millions)
Current30-59
Days Past Due		60-89
Days Past Due		90+
Days Past
Due		Total
90+ Days Past Due and Still Accruing Interest(a)
Non-Accruals(b)
Card Member Loans:
Consumer$106,155 $437 $329 $725 $107,646 $435 $464 
Small Business31,510 151 107 223 31,991 132 135 
Corporate (c)
(d)(d)(d)— 37 — — 
Card Member Receivables:
Consumer$25,255 $58 $39 $79 $25,431 $— $— 
Small Business18,400 77 54 88 18,619 — — 
Corporate (c)
(d)(d)(d)65 15,361 — — 
(a)Our policy is generally to accrue interest through the date of write-off (typically 180 days past due). We establish reserves for interest that we believe will not be collected.
(b)Non-accrual loans primarily include certain loans placed with outside collection agencies for which we have ceased accruing interest.
(c)For corporate accounts, delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if we initiate collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member loan or receivable balance is classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. See also (d).
(d)Delinquency data for periods other than 90+ days past billing has not historically been available due to system constraints. Therefore, such data has not been a material input for risk management purposes. The balances that are current to 89 days past billing can be derived as the difference between the Total and the 90+ Days Past Due balances.
The following tables present the aging and gross write-offs for other loans by year of origination as of or for the years ended December 31:
TABLE 2.4: OTHER LOANS AGING AND GROSS WRITE-OFFS BY ORIGINATION YEAR
2025 (Millions)
20252024202320222021
Prior
Revolving Loans (a)
Total
Current
$5,532 $2,172 $494 $45 $6 $54 $2,564 $10,867 
30-59 Days Past Due
6 7 2 — — 1 8 25 
60-89 Days Past Due
4 5 2 — — — 8 19 
90+ Days Past Due (b)
3 5 2 — — 1 6 17 
Total (c)
$5,545 $2,188 $500 $46 $6 $56 $2,587 $10,928 
Gross Write-Offs
$15 $77 $47 $13 $1 $— $88 $242 
2024 (Millions)
20242023202220212020
Prior
Revolving Loans (a)
Total
Current
$4,950 $1,578 $356 $10 $14 $57 $2,209 $9,174 
30-59 Days Past Due
5 5 2 — — — 10 22 
60-89 Days Past Due
5 4 2 — — — 7 18 
90+ Days Past Due (b)
4 4 2 — — 1 7 18 
Total (c)
$4,964 $1,591 $362 $10 $14 $58 $2,233 $9,232 
Gross Write-Offs
$13 $59 $42 $6 $— $— $87 $207 
(a)Revolving loans consist primarily of lines of credit offered to small business customers.
(b)Over 90 days past due includes $7 million and $6 million as of December 31, 2025 and 2024, respectively, of loans on which interest is still accruing. Our policy is generally to accrue interest through the date of write-off (typically 120 days past due) except for lines of credit offered to small business customers, where interest ceases to accrue at 90 days past due. We establish reserves for interest that we believe will not be collected.
(c)This total includes non-accrual loans of $16 million and $19 million as of December 31, 2025 and 2024, respectively. Non-accruals for consumer installment loans primarily include certain loans placed with outside collection agencies for which we have ceased accruing interest.
Credit quality indicators for loans and receivables
The following table presents the key credit quality indicators as of or for the years ended December 31, 2025 and 2024:
TABLE 2.5: CREDIT QUALITY INDICATORS FOR LOANS AND CARD MEMBER RECEIVABLES
20252024
Net Write-Off RateNet Write-Off Rate
Principal
Only (a)
Principal,
Interest &
Fees (a)
30+
Days Past Due
as a % of
Total
Principal
Only (a)
Principal,
Interest &
Fees (a)
30+
Days Past Due
as a % of
Total
Card Member Loans:
Consumer2.1 %2.6 %1.3 %2.2 %2.7 %1.4 %
Small Business2.5 %2.9 %1.6 %2.3 %2.6 %1.5 %
Card Member Receivables:
Consumer1.1 %1.2 %0.8 %1.2 %1.3 %0.7 %
Small Business1.8 %1.9 %1.1 %1.9 %2.0 %1.2 %
Corporate
(b)0.5 %(c)(b)0.6 %(c)
Other Loans
2.0 %2.0 %0.6 %2.2 %2.3 %0.6 %
(a)We present a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, as our practice is to include uncollectible interest and/or fees as part of our total provision for credit losses, a net write-off rate including principal, interest and/or fees is also presented.
(b)Net write-off rate based on principal losses only is not available due to system constraints.
(c)For corporate receivables, delinquency data is tracked based on days past billing status rather than days past due. Delinquency data for periods other than 90+ days past billing is not available due to system constraints. 90+ days past billing as a % of total was 0.5 percent and 0.4 percent as of December 31, 2025 and 2024, respectively.
Modifications of loans and receivables
The following tables provide information relating to loans and receivables modifications for borrowers experiencing financial difficulty during the years ended December 31, 2025 and 2024:
TABLE 2.6: LOANS AND RECEIVABLES MODIFICATIONS FOR BORROWERS EXPERIENCING FINANCIAL DIFFICULTY
Year Ended December 31, 2025
2025 (Millions)
Account Balances
(Millions) (a)
% of Total Class of
Financing Receivables		Weighted Average Interest Rate Reduction
(% points)		Weighted Average Payment
Term Extensions
(# of months)
Interest Rate Reduction
Card Member Loans
Consumer$1,868 1.6 %18.3 %(b)
Small Business738 2.2 %17.8 %(b)
Corporate— — — (b)
Term Extension
Card Member Receivables
Consumer203 0.8 %(c)32
Small Business340 1.7 %(c)30
Corporate16 0.1 %(c)10
Other Loans30 0.3 %— 17
Interest Rate Reduction
and Term Extension
Other Loans59 0.5 %3.4 %21
Total$3,255 
Year Ended December 31, 2024
2024 (Millions)
Account Balances
(Millions) (a)
% of Total Class of
Financing Receivables		Weighted Average Interest Rate Reduction
(% points)		Weighted Average Payment
Term Extensions
(# of months)
Interest Rate Reduction
Card Member Loans
Consumer$1,770 1.6 %18.3 %(b)
Small Business646 2.0 %17.5 %(b)
Corporate— — — (b)
Term Extension
Card Member Receivables
Consumer256 1.0 %(c)30
Small Business401 2.2 %(c)30
Corporate13 0.1 %(c)9
Other Loans30 0.3 %— 18
Interest Rate Reduction
and Term Extension
Other Loans56 0.6 %2.6 %20
Total$3,172 
(a)Represents the outstanding balances as of December 31, 2025 and 2024, respectively, of all modifications undertaken in the current and preceding year for loans and receivables that remain in modification programs as of, or that defaulted on or before, December 31, 2025 and 2024, respectively. The outstanding balances include principal, fees and accrued interest on loans and principal and fees on receivables. Modifications did not reduce the principal balance.
(b)For Card Member loans, we generally do not offer payment term extensions.
(c)We do not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest bearing.
The following tables provide information relating to the performance of loans and receivables that were modified during the years ended December 31, 2025 and 2024 and that remain in modification programs as of, or that defaulted on or before, December 31, 2025 and 2024, respectively:
TABLE 2.8: PERFORMANCE OF MODIFIED LOANS AND RECEIVABLES
As of December 31, 2025
Account Balances (Millions) (a)
Current
30-89 Days Past Due
90+ Days Past Due
Card Member Loans
Consumer$1,709 $116 $43 
Small Business656 60 22 
Corporate— — — 
Card Member Receivables:
Consumer186 12 5 
Small Business303 27 9 
Corporate11 3 2 
Other Loans83 5 2 
Total$2,950 $223 $82 
As of December 31, 2024
Account Balances (Millions) (a)
Current
30-89 Days Past Due
90+ Days Past Due
Card Member Loans
Consumer$1,615 $110 $45 
Small Business568 56 22 
Corporate— — — 
Card Member Receivables:
Consumer234 16 6 
Small Business357 31 13 
Corporate10 2 1 
Other Loans79 5 2 
Total$2,863 $220 $89 
(a)The outstanding balances include principal, fees and accrued interest on loans and principal and fees on receivables.
Modified loans and receivables that subsequently defaulted
The following tables provide information with respect to modified loans and receivables that defaulted in the periods presented and were modified in the twelve months prior to the payment default. A customer can miss up to three payments before being considered in default, depending on the terms of the modification program.
TABLE 2.7: MODIFIED LOANS AND RECEIVABLES THAT DEFAULTED WITHIN TWELVE MONTHS OF MODIFICATION
Year Ended December 31, 2025
Account Balance (Millions) (a)
Interest Rate Reduction
Term ExtensionInterest Rate Reduction and Term ExtensionTotal
Card Member Loans
Consumer$74 (b)$—$74 
Small Business37 (b)—37 
Corporate— (b)—— 
Card Member Receivables
Consumer(c)$6 — 6 
Small Business(c)13 — 13 
Corporate(c)1 — 1 
Other Loans— — 2 2 
Total$112 $20 $2 $133 
Year Ended December 31, 2024
Account Balance (Millions) (a)
Interest Rate Reduction
Term ExtensionInterest Rate Reduction and Term ExtensionTotal
Card Member Loans
Consumer$88 (b)$—$88 
Small Business40 (b)—40 
Corporate— (b)—— 
Card Member Receivables
Consumer(c)$10 — 10 
Small Business(c)17 — 17 
Corporate(c)— — — 
Other Loans— — 2 2 
Total$128 $27 $2 $157 
(a)Represents the outstanding balances as of December 31, 2025 and 2024, respectively, of all modifications that defaulted in the periods presented and were modified in the twelve months prior to payment default. The outstanding balances include principal, fees and accrued interest on loans and principal and fees on receivables.
(b)For Card Member loans, we generally do not offer payment term extensions.
(c)We do not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest bearing.
Impaired card member loans and receivables The following tables present the aging of Card Member loans and receivables as of December 31, 2025 and 2024:
TABLE 2.3: CARD MEMBER LOANS AND RECEIVABLES AGING
2025 (Millions)
Current30-59
Days
Past Due		60-89
Days
Past Due		90+
Days
Past Due		Total
90+ Days Past Due and Still Accruing Interest (a)
Non-Accruals(b)
Card Member Loans:
Consumer$116,148 $473 $350 $748 $117,719 $434 $471 
Small Business33,528 173 121 252 34,074 130 177 
Corporate (c)
(d)(d)(d)— 39 — — 
Card Member Receivables:
Consumer$26,404 $56 $42 $103 $26,605 $— $— 
Small Business19,342 82 47 88 19,558 — — 
Corporate (c)
(d)(d)(d)75 15,868 — — 
2024 (Millions)
Current30-59
Days Past Due		60-89
Days Past Due		90+
Days Past
Due		Total
90+ Days Past Due and Still Accruing Interest(a)
Non-Accruals(b)
Card Member Loans:
Consumer$106,155 $437 $329 $725 $107,646 $435 $464 
Small Business31,510 151 107 223 31,991 132 135 
Corporate (c)
(d)(d)(d)— 37 — — 
Card Member Receivables:
Consumer$25,255 $58 $39 $79 $25,431 $— $— 
Small Business18,400 77 54 88 18,619 — — 
Corporate (c)
(d)(d)(d)65 15,361 — — 
(a)Our policy is generally to accrue interest through the date of write-off (typically 180 days past due). We establish reserves for interest that we believe will not be collected.
(b)Non-accrual loans primarily include certain loans placed with outside collection agencies for which we have ceased accruing interest.
(c)For corporate accounts, delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if we initiate collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member loan or receivable balance is classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. See also (d).
(d)Delinquency data for periods other than 90+ days past billing has not historically been available due to system constraints. Therefore, such data has not been a material input for risk management purposes. The balances that are current to 89 days past billing can be derived as the difference between the Total and the 90+ Days Past Due balances.
The following tables present the aging and gross write-offs for other loans by year of origination as of or for the years ended December 31:
TABLE 2.4: OTHER LOANS AGING AND GROSS WRITE-OFFS BY ORIGINATION YEAR
2025 (Millions)
20252024202320222021
Prior
Revolving Loans (a)
Total
Current
$5,532 $2,172 $494 $45 $6 $54 $2,564 $10,867 
30-59 Days Past Due
6 7 2 — — 1 8 25 
60-89 Days Past Due
4 5 2 — — — 8 19 
90+ Days Past Due (b)
3 5 2 — — 1 6 17 
Total (c)
$5,545 $2,188 $500 $46 $6 $56 $2,587 $10,928 
Gross Write-Offs
$15 $77 $47 $13 $1 $— $88 $242 
2024 (Millions)
20242023202220212020
Prior
Revolving Loans (a)
Total
Current
$4,950 $1,578 $356 $10 $14 $57 $2,209 $9,174 
30-59 Days Past Due
5 5 2 — — — 10 22 
60-89 Days Past Due
5 4 2 — — — 7 18 
90+ Days Past Due (b)
4 4 2 — — 1 7 18 
Total (c)
$4,964 $1,591 $362 $10 $14 $58 $2,233 $9,232 
Gross Write-Offs
$13 $59 $42 $6 $— $— $87 $207 
(a)Revolving loans consist primarily of lines of credit offered to small business customers.
(b)Over 90 days past due includes $7 million and $6 million as of December 31, 2025 and 2024, respectively, of loans on which interest is still accruing. Our policy is generally to accrue interest through the date of write-off (typically 120 days past due) except for lines of credit offered to small business customers, where interest ceases to accrue at 90 days past due. We establish reserves for interest that we believe will not be collected.
(c)This total includes non-accrual loans of $16 million and $19 million as of December 31, 2025 and 2024, respectively. Non-accruals for consumer installment loans primarily include certain loans placed with outside collection agencies for which we have ceased accruing interest.